MO HealthNet Pharmacy and Medical Pre-Certification Helpdesk IVR

MO HealthNet Pharmacy and Medical Pre-Certification Helpdesk IVR

Instantly Check PA Fax Status on the MHD Pharmacy and Medical Pre-Certification Helpdesk

MO HealthNet has introduced a convenient self-service feature on the MHD Pharmacy and Medical Pre-Certification Helpdesk IVR. Pharmacies and providers can now quickly check the status of their drug prior authorization (PA) fax requests using the National Provider Identifier (NPI), Participant’s Designated Client Number (DCN), and Fax Date.

MO HealthNet Participants with Third Party Liability Coverage

MO HealthNet Participants with Third Party Liability Coverage

Before requesting prior authorization (PA) from the MO HealthNet Division (MHD) for any medication, please verify whether the participant has any other third-party liability (TPL). Providers must utilize all available third-party benefits, including exploring therapeutic alternatives, pursuing prior authorization through the third-party payer, and utilizing a preferred pharmacy before MHD will consider reviewing PAs for participants with TPL.