help with home utility costs

What help is available?

You may be able to get help paying your heating/cooling bills through our Low Income Home Energy Assistance Program (LIHEAP) or your water and/or wastewater bills through our Low Income Household Water Assistance Program (LIHWAP).

LIHEAP may be able to help you pay your home energy bills through:

  • Energy Assistance (EA) - A one-time payment for your primary heating bills from November - March.
  • Energy Crisis Intervention Program (ECIP) - Helps pay your energy bill when your energy is shut off, or is threatened to be shut off, even if you have not received a shut off notice. The amount of help you receive is based on the amount of money needed to settle your crisis with the energy provider.
    • Winter ECIP is available November through May based on funding. The maximum amount you could receive is $800.
    • Summer ECIP is available June through September based on funding. The maximum amount you could receive is $600.
  • Some contracted agencies may also provide emergency services such as blankets, emergency lodging, heating/cooling replacement or repair, window air conditioners, or wood stoves.

LIHWAP may be able to help you with a one-time payment for your water and/or wastewater (sewer) bill from November through September. The maximum amount you could get is $750.00. LIHWAP can help with:

  • Disconnection or reconnection fees
  • Threat of disconnection
  • Past due and current bills

Who is eligible?

You may be eligible for help if you:

  • Are responsible for paying the utilities for your home (including if you rent)
  • Are a United States citizen (or have been legally admitted for permanent residence)
  • Have $3,000 or less in your bank accounts, retirement accounts, or investments
  • Meet specific income guidelines

For more information about eligibility requirements, contact the Contracted Agency that provides services for your area.

How do I apply?

NOTE: You must have Adobe Reader on your computer or device to open the application. If you do not have it, you can download it for free. If you have any issues, you can call your Contracted Agency or 855-FSD-INFO (855-373-4636) and have an application mailed to you if needed.

2

Documents

  • Before you submit your application, make sure you have included all documents the application asks for so your application can be processed as quickly as possible.
  • If you rent your home and pay your water or wastewater bill directly to your landlord, submit a Landlord Documentation Request with your application. 

3

Submit

  • You can send your completed application and required documents by mail to your Contracted Agency.
  • If you are applying for LIHEAP you can also submit your application online. To do this, save your completed application to your device, then click the submit button. On the next screen, attach your saved application and any other required documents and click upload/submit.

When will I get my benefit?

Once you submit your application and required documents, your application will be reviewed within approximately 30 business days (unless it is considered a crisis for LIHEAP). A letter will be mailed to you that tells you if you qualify for help and the amount you will get.

After you apply, please continue to pay your utility bills if you can so you do not get disconnected or run out of fuel such as propane, wood, or pre-paid electric. Your bill needs to be paid to your utility company (not the LIHEAP or LIHWAP agency).

Information for Contractors & Suppliers

Visit our Contractor/Supplier website to:

  • Access our online system
  • Stay up to date on important reminders
  • Find helpful resources & contact information
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