COVID-19 Food Stamp (SNAP) Benefits Information

Buying Groceries Online with Your EBT Card

Can I use my EBT card to buy groceries online?

Yes. If you receive Food Stamp (SNAP) benefits, you can now buy groceries online using your EBT card through certain retailers.

Which online retailers will take payment from my EBT card?

At this time, you can use your EBT card to buy food online at Walmart and Amazon. More grocery retailers may be added later.

What type of food can I buy online?

You can buy the same approved food items you would usually buy in a store. Retailers will display a SNAP-EBT logo for food items you can buy online.

Can I have my groceries delivered?

Yes, but you cannot use your SNAP benefits to pay for delivery fees. Only customers who receive cash benefits (such as Temporary Assistance) can use their EBT card to pay the delivery fees of participating retailers. Note: Amazon does not accept Temporary Assistance (TA) benefits.

Is there a delivery fee when I buy groceries online?

Maybe. You will need to check the website where you are ordering your groceries to learn about their delivery fees.

Can I order my items online and pick them up at the store?

Yes, but it depends on the retailer you order from. Please check the retailer’s website to find out.  For example:

  • If you order from Walmart, you can pick up your groceries at the store
  • If you order from Amazon, groceries must be shipped to your home

Can I use my EBT card to buy non-food items online?

It depends on the type of benefits you get:

  • If you only get Food Stamp (SNAP) benefits, you cannot buy non-food items online
  • If you get Temporary Assistance, you may be able to use your cash benefits to buy approved non-food items from participating retailers such as Walmart (Amazon does not take TA)

Who should I contact if I have a question about an online order?

You will need to contact the online retailer or store directly for help with your order.

Is using my EBT card online secure?

Yes. You will need to enter your personal identification number (PIN) when buying groceries online. Participating retailers are working with a company to offer secure PIN entry while shopping online.

How do I apply for Food Stamp (SNAP) benefits?

If you or your family need help paying for food, you may apply for SNAP benefits. If you live in Missouri, apply by visiting mydss.mo.gov to or by calling 1-855-373-4636.

Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP)

What is P-SNAP?

Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March through October.

Who can get P-SNAP?

Anyone who is currently eligible for SNAP will automatically receive P-SNAP.

How much should my Food Stamp (SNAP) benefit be with P-SNAP?

Your benefit will be the maximum amount depending on your household size. To see the maximum amount for your household, please refer to our Food Stamp (SNAP) benefits.

How do I get P-SNAP?

You do not need to do anything to get P-SNAP. This benefit will be loaded to your EBT card automatically.

When will P-SNAP be available?

Households will receive P-SNAP from March through October:

  • Your P-SNAP benefit will be automatically loaded to your card on the day you normally receive your SNAP benefit

When will P-SNAP benefits end?

We do not know at this time if P-SNAP benefits will continue after October. Continue to check back for updates.

Pandemic Electronic Benefit Transfer (P-EBT)

What is P-EBT?

Pandemic Electronic Benefits Transfer (P-EBT) was a one-time benefit that helped cover food costs for children who qualify for free or reduced lunch at school but were not in school due to the pandemic.

How do I get help?

P-EBT benefits were loaded to an Electronic Benefits Transfer (EBT) card. If a family was already receiving Food Stamp (SNAP) benefits, P-EBT benefits were automatically loaded onto their EBT card. If a family was not already receiving SNAP benefits, they had to apply for P-EBT and were sent an EBT card once approved. The deadline to apply for P-EBT benefits was July 7th.

How much is the P-EBT benefit?

If you received Food Stamp (SNAP) benefits in March, you will receive $302 per eligible child for the months of March, April, and May.

If you did not get Food Stamp (SNAP) benefits in March, the amount of your P-EBT benefits will depend on your eligibility for those months. The maximum amount is $302 per eligible child, which includes:

  • March: $57
  • April: $125
  • May: $120

Resource Parents will only be eligible for help the months you were caring for a child in foster care. 

How did you determine the P-EBT benefit amount?

If you received Food Stamp (SNAP) benefits in March, your benefit amount was figured based on the cost of free and reduced-price lunch:

  • The cost of free and reduced lunch is $5.70 per eligible child per day
  • As March 18th was the average day of school closures, the amount was calculated from March 18th – May 31st or 53 days
  • The final calculation was $5.70 x $53 = $302

If you did not get Food Stamp (SNAP) benefits in March, your benefit will be calculated and issued for each eligible child by month.

  • March: $57 (10 days at $5.70)
  • April: $125 (22 days at $5.70)
  • May: $120 (21 days at $5.70)

How long will P-EBT benefits stay on my EBT card?

P-EBT benefits are good for 365 days from the date the benefits are placed on your EBT card.

Can my student still participate in meals provided by the school if I receive P-EBT benefits?

Yes, students can receive P-EBT even if they got meals provided by the school district during the school closure.

I applied for P-EBT, how long will it take to get approved?

If you applied for P-EBT through your local school or online, it will take 30 days for approval of P-EBT. You can check the status of your case online. If you applied for P-EBT through your local school, please be aware it may be several days before you can see a status online.

If you received SNAP in March, you do not need to apply for P-EBT. Your our P-EBT benefits will be loaded to your EBT card automatically. If you did not receive your P-EBT benefit, call 855-373-4636 for help.

I made an error on my P-EBT application. Can I fix it?

There is not a way to edit your application for P-EBT once it is submitted. If you receive a denial letter, there will be information on how to appeal the decision. You may be contacted if additional information is needed to process your case.

What if I did not receive benefits for all of the children in my household, or I disagree with the benefit amount?

You will need to call the Family Support Division Information Center at 855-373-4636 and ask for your case to be reviewed.

If you are eligible for benefits for a child who was not previously included, that benefit will be added to your EBT card. If you are not eligible for benefits, you will get a letter in the mail letting you know you have been denied and the reason why.

If my household income has changed during the pandemic, how can I apply to have my children participate in the Free or Reduced Meal Program when schools reopen?

Each local school district will accept new Free or Reduced Meal Program applications once schools are back in session.

I got Food Stamp (SNAP) benefits in March, but I still haven’t gotten P-EBT benefits. What should I do?

You will need to call the Family Support Division at 855-FSD-INFO (855-373-4636) and ask our team to review your case.

What should I do if I did not get P-EBT benefits for all of my children?

If you did not get P-EBT benefits for all of your children and you believe you should have, you will need to call the Family Support Division at 855-FSD-INFO (855-373-4636) and ask our team to review your case.

Why was my P-EBT application denied?

Each application is processed individually, but here are some common reasons your application may have been denied:

  • Your child’s first name or last name was incorrect on the application. Your child’s name must match the name the school district has on file.
  • Your application used your child’s nickname rather than their full name.
  • Your child’s date of birth was is incorrect or doesn’t match the file at the school district.
  • Your child wasn’t enrolled in the school district or building at the time the school closed due to the pandemic. This includes early head start students or kindergarten students who were not enrolled in school during the 2019-2020 school year.
  • Your child’s school district doesn’t participate in the National School Lunch Program. 
General information about Food Stamp (SNAP) benefits

Who can get Food Stamp (SNAP) benefits?

To be eligible for Food Stamp benefits, you must meet certain eligibility requirements.

I just lost my job so my family is now down to just one income. Will we qualify for Food Stamp benefits?

Food Stamp benefits are for low-income households. If your household income is now low enough, you may qualify. However, for some households a job loss may not reduce the income enough to qualify for Food Stamp benefits.

How can I apply for Food Stamp benefits?

You can apply for food stamp benefits online or you can call 855-FSD-INFO (855-373-4636) and ask one of our team members for an application. Completed applications should then be sent to us by email at FSD.Documents@dss.mo.gov or fax to 573-526-9400.

How long does it take to get Food Stamp application?

It can take up to 30 days for a Food Stamp application to be processed. You can check the status of your application by calling 800-392-1261. Help is available through this automated phone line 24 hours a day, seven days a week.

Where can I get help for my family while I am waiting on approval for Food Stamp benefits?

It can take up to 30 days for a Food Stamp application to be processed. You can check the status of your application by calling 800-392-1261. Help is available through this automated phone line 24 hours a day, seven days a week.

How long will I be eligible for Food Stamp benefits?

As long as you meet the eligibility requirements, you can receive food stamp benefits. When you are approved for food stamp benefits you will receive a letter that tells you when you must reapply.

How will I get my Food Stamp benefits?

A household’s monthly Food Stamp benefits are loaded to a Missouri Electronic Benefit Transfer (EBT) card.

If I am approved, when will I get my Food Stamp benefits?

Your monthly benefit is loaded onto your EBT card based on your date of birth and the first letter of your last name. To see when your monthly benefits will be available, view the EBT Schedule of Availability Dates.

What should I do if I do not get my Food Stamp benefits when expected?

You can call 800-392-1261 at any time or contact the Family Support Division (FSD) at 855-FSD-INFO (855-373-4636) and ask for the date your Food Stamp benefits are available.

What state can I use Food Stamp benefits in?

You can use Food Stamp benefits you received from another state in Missouri. In addition, you can use Missouri Food Stamp benefits in any other state. You must notify FSD if you move out of Missouri.

I got my EBT card. How do I set up my pin number?

Call 1-800-997-7777 and follow the instructions.

How can I get a replacement EBT card?

You can call EBT Edge at 800-997-7777.

Food Stamp (SNAP) Interviews

I just applied for Food Stamp (SNAP) benefits. How do I complete my interview?

Our team will call the number you put on your application within 3 days of getting it. The caller ID on your phone should show a call from the “Family Support Division.” Please try to answer this call to complete your interview.

If you miss the call, you can call us back at 855-823-4908 to complete your interview. 

Can I visit an office to do my interview?

No. For everyone’s safety, interviews will only be done over the phone at this time. You will not be able to visit an office or make an appointment to complete an interview.

I already applied for Food Stamp (SNAP) benefits. Why didn’t I have to do an interview?

Until the COVID-19 pandemic began in March, interviews were always required for Food Stamp (SNAP) applicants. If you applied for SNAP in March, April, May, or June 2020 for the first time, you were not required to do an interview to get help.

You will have to complete an interview when you are up for recertification. You will get a letter in the mail with additional directions when that time comes.

Do I need to complete an interview for recertification?

Yes. As of July 1, 2020 you will be required to complete a phone interview as part of your recertification process. Our team will call you within 3 days of getting your recertification form to complete the interview. Please try to answer this call to complete your interview.

If you miss the call, you can call us back at 855-823-4908 to complete your interview.

I thought I was due for recertification, but I never got a letter. Should I try to call and do an interview to be safe?

If you were due for recertification in March, April, May, or June, your benefits were automatically extended 6 months due to COVID-19. You will get a letter in a mail when you are due for recertification again.

If you believe you were due for recertification after June 2020 and you did not get a letter, please call 855-FSD-INFO (855-373-4636) to speak with a team member about your case.

Media