- Why do I have to complete an interview?
You are required to complete an interview if you are a new applicant or if you get SNAP benefits and receive a recertification form.
- How do I complete my interview?
We will call the number you put on your application within 3 business days, and if you are subscribed to get text notifications from us you will get a text message the day we plan to call. The caller ID on your phone will show “Missouri Family Support Division.” Answering this call is the fastest way to complete your interview. To streamline the interview process, please answer all of the automated questions before speaking with a team member.
- What if I miss my SNAP interview call?
If you miss the call, you can:
- Visit your local resource center to complete your interview in-person. Please check the hours of operation before planning your visit. For the quickest service, we also recommend you schedule an appointment before your visit by going to MyDSS.mo.gov and choosing the "DSS Chat" option.
Call us back at 855-823-4908 (calling earlier in the day is best).
It is your responsibility to call or visit an office to complete an interview if you missed our call. If you are unable to complete your interview before your deadline, you will need to reapply. If it is still within 60 days, we may be able to reopen your case. You can reapply online any day, any time.
- What if I get disconnected during my phone interview or my call will not connect?
Call volumes are currently very high, and we appreciate your patience as our team works to complete all required interviews. If you hear a message that your call cannot be connected due to high wait times, this means the call center has reached its maximum capacity and we are unable to take any more calls at this time. If you get disconnected while waiting on hold, this could mean that your phone service provider may have limits on how long you are allowed to wait on hold, or you will be on hold past call center hours of operation.
If you are unable to speak with a team member by calling 855-823-4908, you can visit your local resource center to complete your interview in-person. Please check the hours of operation before planning your visit. For the quickest service, we also recommend you schedule an appointment before your visit by going to MyDSS.mo.gov and choosing the "DSS Chat" option
- Can I complete my interview in person?
- Yes. Interviews can be completed over the phone or in person. To complete your interview in person, visit your local resource center. Please check the hours of operation before planning your visit. For the quickest service, we also recommend you schedule an appointment before your visit by going to MyDSS.mo.gov and choosing the "DSS Chat" option.
- Will I need to interview for recertification?
Yes. If you received a recertification form, you need to complete and return it. You will then receive a call to complete an interview.
- I thought I was due for recertification but never received a letter. Should I just call to be safe?
- We will send you a recertification letter about 45 days before your certification ends. Once you submit your recertification paper, you will receive a call to do your interview. You can check your certification date online, by visiting MyDSS.gov and choosing the "Check Your Status" option.