If you receive health care services through MO HealthNet, you have certain rights that protect the quality of care you receive. You have the right to:
- Be treated with respect and dignity
- Receive needed medical services
- Privacy and confidentiality (including minors) subject to state and federal laws
- Select your own Primary Care Provider (doctor)*
- Refuse treatment
- Receive information about your health care and treatment options
- Participate in decision-making about your health care
- Have access to your medical records and to request changes
- Have someone act on your behalf if you are unable to do so
- Be free of restraint or seclusion from a provider who wants to:
- Make you do something you should not do
- Punish you
- Get back at you
- Make things easier for him or her
- Be free to exercise these rights without retaliation
- Receive one copy of your medical records once a year at no cost
* Only applies to Managed Care Program participants
Nondiscrimination Notice
The MO HealthNet Division complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, sex (including pregnancy and gender identity), sexual orientation, age, disability, religion, or veteran status. MHD does not exclude people or treat them differently because of race, color, national origin, ancestry, sex (including pregnancy and gender identity), sexual orientation, age, disability, religion, or veteran status.
The MO HealthNet Division:
- Provides aids and services to people with disabilities at no cost, to communicate effectively with us, such as:
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides language services at no cost, to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need a qualified interpreter, written information in other formats, translation or other services, call the MO HealthNet Managed Care Enrollment Helpline at 1-800-348-6627 if you are a Managed Care Program participant or call the MO HealthNet Participant Services Helpline at 1-800-392-2161 if you are a Fee-For-Service Program participant.
If you believe that MHD has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, sex (including pregnancy and gender identity), sexual orientation, age, disability, religion, or veteran status, you can file a grievance with:
Missouri DSS Office for Civil Rights
PO Box 1527
Jefferson City, MO 65102-1527
Phone: 1-800-776-8014
Relay for Missouri: 1-866-735-2460
Text: 1-800-735-2966
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by contacting them by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Complaint forms are available through the Office of Civil Rights.