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Proof of Delivery Documentation Requirements for Durable Medical Equipment (DME)

Proof of delivery is required to verify that equipment or supplies were received by the participant. DME providers must maintain proof-of-delivery documentation in accordance with the guidelines in Section 2.11 of the DME Manual.

Failure to maintain proper documentation may result in claim denial or post-payment recoupment.

For questions regarding claims, please contact Provider Communications via eMOMED or call (833) 222-7916.

For additional resources, refer to the Education and Training Resources page and/or sign up for a live webinar by accessing our Provider Training Calendar. Email MHD.Education@dss.mo.gov for more information.