In Missouri, an Electronic Visit Verification (EVV) system must be used to document the delivery of personal care or home health care services under the Medicaid program. EVV is a method of utilizing technology to capture point of service information related to the delivery of in-home services. For information on getting started with EVV, visit EVV: Setup & Support.
Provider Responsibilities
Once the EVV vendor has started sending visits to EAS, providers are required to log into EAS on a regular basis (at least once a week) to confirm the visit data continues to be sent and is accurate. If data is absent or inaccurate, providers will need to work with their EVV vendor to troubleshoot and resolve issues. Providers who fail to comply with all state and federal EVV regulations are subject to having administrative actions listed in 13 CSR 70-3.030(4) imposed by the Missouri Medicaid Audit & Compliance Unit, up to and including termination from the Missouri Medicaid program
Education & Training
- Claims Validation Webinar February 2026
- Claims Validation Vendor Town Hall November 6, 2025
- EVV 101: Back to Basics May 2025
- EVV Aggregator Solution Provider Training
- EVV: Requirements, Setup, and Support
- Mastering EVV Compliance and Claims Validation
- MO HealthNet Education & Training
Provider Resources
- 13 CSR 70-3: Missouri EVV Rule
- Centers for Medicare & Medicaid EVV Information
- EVV Aggregator Solution Log-In
- EVV: Setup & Support
- Missouri EVV Vendors
- Home Health Services Reference Table
- Personal Care Services Reference Table
- Sandata Knowledge Base/Customer Support Portal
Vendor Resources
Forms
Provider Manual
Contacts
- EVV Policy and Program Questions: Ask.EVV@dss.mo.gov
- Enrollment and Compliance: MMAC.EVV@dss.mo.gov
- EAS Log-In Issues and Technical Issues: MOAltEVV@sandata.com or call (833) 350-5844
MO HealthNet News
The table below provides general information and updates that are relevant to this program page, as well as all MO HealthNet providers. To find information for all other MO HealthNet programs, or to search by date, program or keyword, visit the MO HealthNet News page. If you would like to receive updates in your inbox, subscribe to MO HealthNet News!
| Date | Volume Number | Subject | Type | Program |
|---|---|---|---|---|
| 06/19/2014 | 36-33 | ICD-10 Delay in Implementation Date | Bulletins | All MO HealthNet Providers |
| 06/09/2014 | Reason Some Crossover Claims do not Process Automatically | Hot Tips | All MO HealthNet Providers | |
| 06/02/2014 | Benefit Matrix | Hot Tips | All MO HealthNet Providers | |
| 05/05/2014 | Participant Administrative Lock-In | Hot Tips | All MO HealthNet Providers | |
| 04/17/2014 | 36-24 | MO HealthNet Primary Care Health Home Initiative | Bulletins | All MO HealthNet Providers |
| 04/14/2014 | Delivery and Placement Date Versus Date of Service | Hot Tips | All MO HealthNet Providers | |
| 04/07/2014 | HIPPA - Related Code Lists | Hot Tips | All MO HealthNet Providers | |
| 03/31/2014 | Double-Check Your Faxes | Hot Tips | All MO HealthNet Providers | |
| 03/24/2014 | Missouri Medicaid Audit and Compliance Notification to Providers | Hot Tips | All MO HealthNet Providers | |
| 03/10/2014 | Provider Addresses Must Be Kept Current | Hot Tips | All MO HealthNet Providers | |
| 03/03/2014 | When to Contact Wipro Provider Communications | Hot Tips | All MO HealthNet Providers | |
| 02/24/2014 | MO HealthNet Medicaid Program Webinars | Hot Tips | All MO HealthNet Providers | |
| 02/18/2014 | Using the Timely Filing Tab to Correct Claims | Hot Tips | All MO HealthNet Providers | |
| 02/10/2014 | Reason Codes on Denial of Claims | Hot Tips | All MO HealthNet Providers | |
| 01/27/2014 | 36-20 | 2014 Healthcare Common Procedure Coding System | Bulletins | All MO HealthNet Providers |