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We want to hear about your experience with the Family Support Division and our team members. Your opinion matters, and your feedback will help us improve our overall customer experience.
What is the reason for your recent contact with the Family Support Division?
Apply for benefits
I have a question about a letter I received
I have general program questions
I need to turn in verifications
I want to see if my verification/application was received
Other (please explain)
Other
How did you learn about this survey?
Call Center
A sign at a Resource Center
Text/Online chat Message
Other (Please explain)
Other
How did you contact or attempt to contact the Family Support Division for help?
Call Center
In Person
Text/Online Chat Message
Did you try to find an answer to your question on our website (mydss.mo.gov) before you called today
Yes
No
When you called, did the information provided in the automated system answer your question?
Yes
No, I needed to speak with an eligibility specialist
Was this the first time you called about this question?
Yes
No
If you were connected to an Eligibility Specialist, were you able to get the help you needed during the phone call?
Yes
No
I was not connected to an Eligibility Specialist
If you were connected to an Eligibility Specialist, and they asked you to provide more information to process your case (such as check stubs, proof of residency, proof of citizenship, etc.), did they clearly explain what information was needed, why it was needed, and when it was due?
Yes
No
I was not connected to an Eligibility Specialist
The Eligibility Specialist did not ask me to provide more information
If you were connected to an Eligibility Specialist, did they let you know what the next steps are to have your case processed?
Yes
No
My case was processed on the call
How would you rate your overall experience during your phone call?
Excellent
Very Good
Satisfactory
Needs Improvement
How would you rate your experience today compared to the last time you called?
Excellent
Very Good
Satisfactory
Needs Improvement
This was my first time calling
What office did you visit?
Did you try to resolve the issue by calling us?
Yes, I called 855 373 4636
Yes, but I called a different phone number
No, I did not call
What number did you call?
Did you try to resolve the issue by visiting our website before you came in today?
Yes
No
Were all of your questions answered during your visit to our office?
Yes
No
How long did you wait for assistance?
Less than 10 minutes
10-20 minutes
20-30 minutes
More than 30 Minutes
How would you rate your overall experience with your visit?
Excellent
Very Good
Satisfactory
Needs Improvement
This was my first time visiting
How would you rate your experience today compared to the last time you visited an office?
Excellent
Very Good
Satisfactory
Needs Improvement
This was my first time visiting
Do you feel the employee that helped you during your visit was knowledgeable about our services and able to answer your questions?
Yes
Somewhat helpful
No
Where you offered information about your local community resources such as food banks, clothing assistance, etc
Yes
No
Is this your first time receiving benefits from the Family Support Division?
Yes
No
Was applying easy?
Yes
No
How did you apply?
Mailed/faxed application
Over the phone
Applied in person
What could have made the process easier?
Do you know what the next step is after your application/verifications have been turned in?
Yes
No
How do you normally communicate with Family Support Division?
Call the call center
Visit the Resource Center
Visit mydss.mo.gov
Through mail
Text/Chat message
Other
Other
How would you prefer to communicate with Family Support Division?
Call the call center
Visit a Resource Center
Online
Text Message
Email
Mail
Text/ online chat message
How would you prefer to apply for services?
Online
In-person
Over the phone
What is the best time of day to reach you?
How often do you need to contact us to help explain letters, get information on how to apply or get information about next steps?
Offen
Sometimes
Not very often
Is there any other information we should know about your experience?
May we contact you regarding your survey submission?
Yes
No
What is your name?
What is your phone number?
Submit
Leave this field blank