Customer Experience Survey

What is the reason for your recent contact with the Family Support Division?
How did you learn about this survey?
How did you contact or attempt to contact the Family Support Division for help?
Did you try to find an answer to your question on our website (mydss.mo.gov) before you called today
When you called, did the information provided in the automated system answer your question?
Was this the first time you called about this question?
If you were connected to an Eligibility Specialist, were you able to get the help you needed during the phone call?
If you were connected to an Eligibility Specialist, and they asked you to provide more information to process your case (such as check stubs, proof of residency, proof of citizenship, etc.), did they clearly explain what information was needed, why it was needed, and when it was due?
If you were connected to an Eligibility Specialist, did they let you know what the next steps are to have your case processed?
How would you rate your overall experience during your phone call?
How would you rate your experience today compared to the last time you called?
Did you try to resolve the issue by calling us?
Did you try to resolve the issue by visiting our website before you came in today?
Were all of your questions answered during your visit to our office?
How long did you wait for assistance?
How would you rate your overall experience with your visit?
How would you rate your experience today compared to the last time you visited an office?
Do you feel the employee that helped you during your visit was knowledgeable about our services and able to answer your questions?
Where you offered information about your local community resources such as food banks, clothing assistance, etc
When you receive information from us, how often do you need to visit a Resource Center to have staff help explain it to you?
Is this your first time receiving benefits from the Family Support Division?
Was applying easy?
How did you apply?
Do you know what the next step is after your application/verifications have been turned in?
How do you normally communicate with Family Support Division?
How would you prefer to communicate with Family Support Division?
How often do you visit a Resource Center?
How often do you call the call center?
How would you prefer to apply for services?
May we contact you regarding your survey submission?
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