What is Non-Emergency Medical Transportation (NEMT)?
If you don’t have a ride to your scheduled appointment, you may be able to get a ride for free. Non-Emergency Medical Transportation (NEMT) is a service for eligible MO HealthNet participants that provides transportation to covered MO HealthNet services.
NEMT can include public transportation, bus tokens, vans, taxi, ride shares, or even an airplane if needed to get you to your healthcare appointment. You may also be able to get help with gas costs if you have a car, or have a friend who can take you.
NEMT can help you with a ride to covered MO HealthNet services. Some examples include:
- Visits with your Primary Care Physician or specialist (including pregnancy check-ups)
- Behavioral health follow-ups after hospital stay
- Dental appointments
- Counseling
- Eye exams
Transportation is not provided for some services, and you may be asked to get a note from your provider if they are over a certain number of miles away from your home. NEMT is not for emergencies. If you have an emergency, call 911 or your local emergency phone number.
To schedule a ride, you must be covered by MO HealthNet on the day you get the service.
If you are under 17 years old, a parent/guardian must ride with you. If the NEMT services are for a child under 21, NEMT services must be set-up for one parent/guardian to go with the child, if requested.
You do not have a choice of transportation providers. The NEMT program must use the most appropriate transportation based on your medical needs. This may include public transit/bus tokens, gas reimbursement, taxi or rideshare service, or vans.
In Missouri, the vendor for NEMT is MTM. If you are unhappy with the services that MTM provides, you may file a grievance. Contact MTM at 866-436-0457 or visit mtm-inc.net/missouri.
How do I schedule a ride?
Schedule your ride at least 3 days before your appointment unless you need to go to urgent care or are being discharged from the hospital. There are many ways to schedule a ride, including:
- ONLINE: Visit the MTM website to schedule a ride online
- MOBILE APP: Download the "MTM Link Member" app on your IOS or android device (Watch a video about how the app works)
- CALL: Call your health plan at the number listed below, Monday - Friday, 7am to 6pm
How do I get a ride back home from my medical appointment?
When you're ready to be picked up from your medical appointment, and go home, there are a few different ways you can contact MTM.
- MOBILE APP: Open the "MTM Link Member" app. Press “I’m Ready” button
- TEXT: If you're opted in for text messages you will receive a text, “Thanks for riding with us! Reply "READY" when you are ready to be picked up”. When your appointment is over, you can respond “Ready” to the text .
- CALL: Call your health plan at the number listed below, Monday - Friday, 7am to 6pm
What if I need translation services?
Translation services are available at no cost if needed. If you are deaf or hearing impaired, call Relay Missouri at 711.