The Non-Emergency Medical Transportation (NEMT) Program may be utilized by participants to receive transportation to their MO HealthNet covered medical appointment. The NEMT broker is LogistiCare Solutions, LLC.
To arrange transportation for an eligible participant, call 1-866-269-5927, Monday through Friday, 8:00 AM to 5:00 PM, at least 5 calendar days before an appointment. Urgent appointments and hospital discharges may be called in 24 hours a day, 7 days a week.
Participants must be eligible on the date of transport. Transportation shall be authorized and arranged for the participant to MO HealthNet Division (MHD) covered services such as to their primary care physician, labs, and outpatient facilities within the travel standards. Not all eligibility categories are eligible for transportation. See the NEMT Section 22 in the appropriate provider manual for information on eligible NEMT services.
In addition to transportation, ancillary services (meals and lodging) are covered if:
- The medical appointment requires an overnight stay, and
- Volunteer, community, or other ancillary services are not available at no charge to the participant.
For participants under the age of 21, ancillary services may include an attendant and/or one parent/guardian to accompany the child. Participants under the age of 17 must be accompanied by a parent/guardian.
If the participant is under the age of 21, ancillary services will be arranged for a parent/guardian when the participant is inpatient in a hospital setting and meets the following criteria:
- Hospital does not provide ancillary services without cost to the participant’s parent/guardian, AND
- Hospital is more than 120 miles from the participant’s residence, OR
- Hospitalization is related to a MO HealthNet covered transplant service.
If a ride is more than 15 minutes late or there is a complaint, call the “Where’s My Ride?” line at 1-866-269-5944.