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Durable Medical Equipment (DME) Pre-Certification Requests from Third Party Vendors
MO HealthNet does not accept Durable Medical Equipment (DME) pre-certification requests from third-party vendors. Pre-certification of DME is a two-step process:
1. The MO HealthNet enrolled physician who prescribed the item must initiate the request for pre-certification.
2. The enrolled DME provider dispensing the item must access the pre-certification initiated by the physician.
Additionally, MO HealthNet will not provide any participant or claims information to third-party vendors nor accept information or documentation from a third-party vendor.
Providers may contact the Education and Training Unit at (573) 751-6683 or via email at mhd.education@dss.mo.gov with questions.