The MO HealthNet Division (MHD) is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus. The virus has been named "SARS-CoV-2" and the disease it causes has been named "coronavirus disease 2019" (abbreviated "COVID-19").
Prescription Signature
A prescription is required for Durable Medical Equipment (DME) supplies and equipment. During this event, the MHD will allow prescriptions to be accepted by telephone from the MHD enrolled ordering/prescribing physician or staff member. You must provide the full name and NPI of the physician. If the caller is someone other than the physician, you must provide the name and role of the person calling as well as the full name and NPI of the physician.
Delivery Slip Signature Requirement
Some DME is delivered to the participant’s home. The signature of the participant or their designee is currently required on the delivery slip. During this event, MO HealthNet will temporarily waive this requirement. During this event, the DME provider can document to whom the equipment was delivered. If the equipment is delivered to anyone other than the participant, document their name and relationship to the participant. A notification will be sent out reinstating the original requirement at a later date.
Certificate of Medical Necessity Form (CMN) Signature Requirement Revised April 3, 2020
Certain DME requires a Certificate of Medical Necessity Form (CMN). Original signatures are required in Field 7 and 14. Field 7 is for the ordering/prescribing physician and field 14 is for the performing DME provider who dispenses the equipment. Due to the COVID-19 outbreak MO HealthNet will temporarily waive the original signature requirement. For field 7, the physician’s order, written, electronically or by telephone, will be accepted in place of the written signature. This information should be entered in Field 7 by the DME provider. For Field 14, we will accept a typed signature by the DME provider. It does not have to be an original signature or e-signature. A notification will be sent out reinstating the original requirement at a later date.
Please note, the physician’s signature on a Prior Authorization will continue to be required.
Please contact Provider Communications at 573-751-2896 if you have additional questions. You may also send inquiries to Provider Communication via eMOMED. COVID-19 questions can be sent to mhd.covid-19@dss.mo.gov
Refer to the DME Provider Manual section 13.15.B for details on the Direct Delivery Requirements and section 7.2 for details on the CMN process.