The MO HealthNet Division (MHD) is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus. The virus has been named "SARS-CoV-2" and the disease it causes has been named "coronavirus disease 2019" (abbreviated "COVID-19").
MO HealthNet has recently increased flexibilities related to telehealth due to the public health emergency. In some cases MO HealthNet policies may not align with other payers’ policies.
Providers should continue to follow the regular billing process for participants who have a primary payer such as Medicare or another commercial insurance carrier. Providers should continue to submit claims to the participant’s primary payer before submitting any claims to MO HealthNet, in accordance with Section 208.215, RSMo.