The MO HealthNet Division (MHD) is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus. The virus has been named "SARS-CoV-2" and the disease it causes has been named "coronavirus disease 2019" (abbreviated "COVID-19").
In an effort to help contain the spread of the virus, temporary measures will be in place immediately to ensure our participants can still receive necessary items.
Effective immediately, prescribers seeking requests and/or renewal of Durable Medical Equipment (DME) items via Exceptions, Pre-Certification, and/or Prior Authorization may utilize face-time and/or telephone calls in place of a face-to-face office visit.
- Prescribers are still required to document the telephone encounter in the participant’s medical record and include notes regarding medical necessity of the items.
- Prescribers must still complete an Exception Request form for items, as well as call the DME Pre-Certification Hotline (800-392-8030 option 2) for pre-certed items, or a DME Prior Authorization form submitted per protocol for requests of items.
If you have any questions, please call Provider Communications at 573-751-2896.