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Effective immediately, providers should begin using the updated Behavioral Health Services Request for Precertification form for psychotherapy/counseling services that require precertification. This form was updated slightly with no significant content changes. Any outdated form submitted as of May 5, 2023 will be returned with a request to submit using the new form. Questions may be directed to (866) 771-3350. As a reminder, an approved precertification approves only the medical necessity of the service and does not guarantee payment.