To obtain pre-certification, enrolled providers can contact the MO HealthNet Medical Pre-Certification Unit at 1-800-392-8030, Option 2, or use the CyberAccess website, a web tool that automates this process for MO HealthNet providers. To become a CyberAccess user, contact the help desk at 888-581-9797 or 573-632-9797, or email cyberaccesshelpdesk@conduent.com.