Introduction
The Missouri Family Support Division (MO FSD) and its authorized agent may use a combination of text messages, emails, and phone calls to advise consumers about messages related to your application or ongoing case and information from MO FSD about general programs and services. Text messages to your phone and automated emails are two of the primary methods that may be used to contact you regarding your benefits. MO FSD and its authorized agent will communicate with clients about program participation and critical updates about the process via text message, email, and automated voice call. The phone number you provide at the time of signing up for the service (or update afterwards) is the number that will be used to send text messages and automated voice calls regarding benefits. If the phone number you provide is not valid, your phone number will be marked as invalid, and we will cease all communications using text messaging and automated voice calls. By opting in to receive communications from MO FSD, you expressly consent to all such methods of communications regarding this service.
Canceling the Service
You can stop receiving texts from MO FSD at any time. Just text the keyword "STOP", or key in the option for "STOP" to an automated voice call that provides the option at any time. After you send the text message "STOP" or key in STOP to MO FSD, we will send you a text message or a voice response to confirm that you have been unsubscribed. After this, you will no longer receive text messages or automated voice calls from MO FSD. If you want to join again, just text the keyword "START" to the number used for MO FSD's communications, and we will start sending communications to you again.
Receiving Help
If you are experiencing issues with the messaging program you can text the keyword "HELP" or key in the option for HELP to an automated voice call that provides the option, at any time for more assistance, or you can get help directly by calling the MO FSD Information Line at 1-855-373-4636.
Messaging / Data Rates
Message and data rates may apply for any SMS text messages received from or sent to MO FSD. Message frequency varies. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Further Information
MO FSD is committed to protecting the security of your Personal Information. We use a variety of industry standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, in accordance with state and federal law.