Privacy Notice
In this Missouri Family Support Division (MO FSD) Mobile Communications Privacy Policy, the term "us" may be used to refer to MO FSD and "you" may be used to refer to the consumer. This MO FSD Mobile Communications Privacy Policy is intended to inform you of MO FSD's policies and practices regarding the collection, use and disclosure of any Personal Information you submit to us via electronic communications. "Personal Information" means information about you that is personally identifiable such as your name, e-mail address, and other non-public information, and includes any information regarding your application and case with MO FSD.
User Consent
By opting in or otherwise allowing MO FSD to send communications to you electronically, you agree to the terms and conditions of this MO FSD Mobile Communications Privacy Policy and MO FSD's Notice of Privacy Practices, and you expressly consent to MO FSD's use and processing of any Personal Information submitted to MO FSD electronically according to this MO FSD Mobile Communications Privacy Policy and MO FSD’s Notice of Privacy Practices.
Collection and Use of Information
Personal Information: In general, MO FSD collects Personal Information that consumers submit voluntarily.
Information Collected Via Technology: As you communicate with MO FSD via electronic communications, certain information may also be passively collected and stored on our server logs, including your Internet protocol address, browser type, and operating system.
Use and Disclosure of Information: MO FSD does not sell, trade, rent, or share consumers' Personal Information with third parties, unless a consumer asks or authorizes us to do so, or such disclosure is permitted under state and federal law. Personal Information you submit to us via Benefits Portal will be used to better tailor the features, performance, and support of MO FSD and to offer you services, information, opportunities, and functionality from us. You agree that MO FSD may disclose your Personal Information in accordance with federal and state law. By agreeing to receive SMS text messages you consent to us sharing your Personal Information under the circumstances described in this notice. You agree that MO FSD may provide some or all of your Personal Information to third-party service providers who work on behalf of or with us to help MO FSD communicate with you. Examples of such services include sending text messages, emails, phone calls, data extraction and update process, analyzing data, and providing consumer service. MO FSD requires our third-party service providers to guarantee that consumers' Personal Information will not be used except as necessary to provide the relevant services and cannot share or otherwise use Personal Information other than as permitted by federal and state law.
The Ability of Others to View Your Information: Helping consumers to protect their information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us with and the information you choose to publish.
Your Choices Regarding Receipt of Texts and Emails From MO FSD: When you receive electronic communications from MO FSD, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the message you receive or by contacting us directly to walk you through the process. Despite your indicated preferences, we may send you administrative messages regarding MO FSD, including, for example, administrative confirmations, and notices of updates to our MO FSD Mobile Communications Privacy Policy and Notice of Privacy Practices, if we choose to provide such notices to you in this manner.
Feedback
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this MO FSD Communications Service Privacy Policy.
You agree that any such comments and any email we receive becomes our property. You agree that we may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.
Security
MO FSD is committed to protecting the security of your Personal Information. We use a variety of industry standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure, in accordance with state and federal law. Even though MO FSD and its vendors have taken significant steps to protect your Personal Information, the security risks associated with Personal Information cannot be completely eliminated.
Contact and Revisions
If you have questions or concerns about the MO FSD Mobile Communications Privacy Policy, please contact us by calling the MO FSD Information Line at 1-855-373-4636. This MO FSD Mobile Communications Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we use your Personal Information, we will post an alert on this page.
Continued use of mobile and electronic communication from MO FSD following your receipt of notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms.